You attend a tradeshow. A fellow attendee suggests that you implement Dynamics 365 Connected Customer Service. What is a valid use case for Dynamics 365 Connected Customer Service?
A.
Analyze customer sentiment from multiple sources.
B.
Respond to and resolve customer issues by using social media.
C.
Use mixed reality applications to assist technicians performing work in the field.
D.
Use IoT devices and AI to predict when a customer's equipment will need service.
There is context. Here is the definition of Connected Customer Service - Enables organizations to transform their service model into a proactive and predictive service model with the availability of IoT diagnostics, IoT device update, and case management on one platform. Agents using Customer Service Hub can diagnose and fix issues remotely, which leads to cost savings and improved customer satisfaction - See here - https://docs.microsoft.com/en-us/dynamics365/customer-service/cs-iot-overview
I feel like there needs to be more context here, I thought I was looking at implementing connected Customer service hub for the trade show. Please provide context as to what the customer is trying to achieve by implementing connected Customer service
upvoted 4 times
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