Exam PL-900 topic 1 question 196 discussion

The first answer should be "Entity". Just need to capture the user ID and then the authentication is the next action. 2. Action

the answer is good 1. Entity https://docs.microsoft.com/en-us/power-virtual-agents/advanced-entities-slot-filling 2. Topic https://docs.microsoft.com/en-us/power-virtual-agents/advanced-hand-off#explicit-triggers

Entity- An entity is a piece of information that you want to capture from the user, such as a name, a date, a number, or a custom value. Action- An action is a way to perform a task or call an external service from your chatbot. You can use actions to hand off the conversation to a live agent using Microsoft Bot Framework Skills or other third-party services. A topic is not a suitable component type for either scenario, because a topic is a conversation path that defines how your chatbot responds to a specific user intent.

in exam June 2023

Topic for both 1. Capture user ID would be a topic you set up to specifically capture info from the user. This is the same way you'd set it up to get an order number or other data that the user enters. So just capturing info would be a "Topic". If the question said the chatbot needs to PERFORM authentication then it would be an Action 2. Escalating to an agent is one of the built in system Topics you see when setting up a new chatbot. Definitons from MS Press ExamRef book: Topics - the conversation with a chatbot is organized in discrete elements called Topics and includes many system generated ones such as the Greeting, introducing bot's purpose, ESCALATION, Ending the conversation, ETC. Entities - a dictionary of terms/phrases that the bot's AI uses to identify a concept in a conversation to understand what the user is saying. Action - an element that allows the bot to actually do something beyond conversing with the user such as authenticating the user with Azure AD, looking up an order #, or running a Power Automate flow.

Entity,Topic

Verified - this appeared on 11/13/2021

1. Topic, see Capture user id: https://docs.microsoft.com/en-us/power-virtual-agents/advanced-end-user-authentication#add-user-authentication-to-a-topic 2. Topic, see handed off to a live representative: https://docs.microsoft.com/en-us/power-virtual-agents/advanced-hand-off

Answer to first should be Topic if we see in https://docs.microsoft.com/en-us/power-virtual-agents/advanced-end-user-authentication

The provided answer for the second question is correct, "topic." "You can choose to escalate a bot conversation without linking to an engagement hub: In the Authoring canvas for the topic you want to add an escalation option to, at the end of the topic, select the plus (+) icon to add a new node. Select Go to another topic and then Escalate. Escalate is a system topic that, by default, provides a simple message to a user if they ask for a human agent." https://docs.microsoft.com/en-us/power-virtual-agents/advanced-hand-off#explicit-triggers

The 1st should be "Action". link: https://docs.microsoft.com/en-us/power-virtual-agents/advanced-end-user-authentication

Is there anything called action in Chat Bot? or We create a topic example "Escalation" (as per MS doc shared in the answer)

This question been asked in the July exam

the second answer should be action, not Topic. You define topics of conversation with Topic, you define to call a flow to send the question to a live chat support by using Action. So answers are Entity, Action for me

Call an *action* -> Authenticate https://docs.microsoft.com/en-us/power-virtual-agents/advanced-end-user-authentication#add-user-authentication-to-a-topic