You need to trigger a Flow when a technical service order request is created. Which three objects can you use? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
BCD
"Workflows are not configured for the technical support request flows in Dynamics 365 Finance." Which rules out Workflow handling.
"Management and history of technical support tickets are handled in a third-party issue management solution." which involves Business Events and External feeds
Para activar un flujo cuando se crea una solicitud de orden de servicio técnico, puedes utilizar los siguientes tres objetos:
A. Ítems de trabajo
C. Eventos de negocio
E. Flujo de trabajo
Las opciones "B. Alertas basadas en cambios" y "D. Fuentes externas" no son válidas, ya que no se relacionan con la activación de un flujo cuando se crea una solicitud de orden de servicio técnico. Los ítems de trabajo y los eventos de negocio son objetos que pueden utilizarse para activar un flujo cuando se crea una solicitud de orden de servicio técnico, mientras que el flujo de trabajo es una herramienta que se puede utilizar para automatizar el proceso de creación de una solicitud de orden de servicio técnico.
If "Flow" refers to PowerAutomate then the answers are:
B, C and E <-- all three allow you to trigger Power Automate. C directly works with PowerAutomate while B and E can create a C thereby indirectly work with Power Automate.
I know as a developer, that you can trigger a Microsoft Flow from a business event.
upvoted 2 times
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