You need to replace the bicycle inspection forms. Which two solutions should you use? Each answer presents part of the solution. NOTE: Each correct selection is worth one point.
A.
a flow that maps inspection data to Dynamics 365 Field Service
B.
a logic app that guides the technician through the inspection
C.
a canvas app that guides the technician through the inspection
D.
a model-driven app based on customer service entities
Definitely AC.
Take note of how inspections are currently done (Pen and Paper)
Creating a canvas app to guide technicians through inspection is a more streamlined way to populate data to me made available instantly to the field service app via a PA flow
A model-based application based on customer service entities: Model-based applications are useful for managing complex business processes, but can be less flexible and customisable than canvas applications. In this case, a canvas application offers a user experience that is more tailored to the specific needs of the bicycle inspection.
D - you use a model driven app using the Dataverse tables used for D365 Field Service
A - you then create a business process flow inside the model driven app that maps data to the dataverse tables used in D365 Field Service
A. "A flow that maps inspection data to Dynamics 365 Field Service" is a solution that allows you to automate the process of capturing inspection data by using Microsoft Power Automate to create a flow that maps the data from the inspection form to the appropriate fields in Dynamics 365 Field Service. This will save time and reduce errors by eliminating the need for manual data entry.
C. "A canvas app that guides the technician through the inspection" is a solution that uses a Microsoft PowerApps canvas app to guide the technician through the inspection process. The app can be customized to match the needs of the retail location and can provide step-by-step instructions, as well as data validation, to ensure that the technician completes the inspection correctly. This will also provide real-time data and reduce errors.
I think, it is AD. D is because : "The Field Service (Dynamics 365) mobile app lets technicians view Dynamics 365 Field Service work orders, customer assets, accounts, and contacts. This mobile app is built on Microsoft Power Platform as a model-driven app." https://learn.microsoft.com/en-us/dynamics365/field-service/mobile-power-app-overview
If you select D - you do NOT NEED A. https://docs.microsoft.com/en-us/dynamics365/field-service/inspections
Field Service already has Inspections functionality.
But you need to select 2 parts of solution, so C and A
Field Service works directly with Model-Driven-App , even with a mobile friendly entry method for inspection details (from phone). Eliminating the need to employ a canvas app.
As to my above/first response ... your link shows directly how it can be used on a mobile phone via MDA + Field Service , without the need for a Canvas App, and with the requirement of a Model Driven App
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