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Exam PL-400 topic 20 question 2 discussion

Actual exam question from Microsoft's PL-400
Question #: 2
Topic #: 20
[All PL-400 Questions]

You need to replace the bicycle inspection forms.
Which two solutions should you use? Each answer presents part of the solution.
NOTE: Each correct selection is worth one point.

  • A. a flow that maps inspection data to Dynamics 365 Field Service
  • B. a logic app that guides the technician through the inspection
  • C. a canvas app that guides the technician through the inspection
  • D. a model-driven app based on customer service entities
Show Suggested Answer Hide Answer
Suggested Answer: AC 🗳️

Comments

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yetanotherstudent
Highly Voted 4 years, 2 months ago
I feel its A and C. If you are guiding the user through the inspections, that is best done in a canvas app.
upvoted 19 times
Yuro
4 years, 1 month ago
i agree
upvoted 1 times
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xflair
Highly Voted 4 years ago
A and D must be correct. Refer to https://docs.microsoft.com/en-us/dynamics365/field-service/inspections
upvoted 6 times
ZVV
3 years, 11 months ago
And where's the flow involved?
upvoted 3 times
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Juan0414
Most Recent 1 month, 3 weeks ago
Selected Answer: AC
I would go with AC
upvoted 1 times
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SKIPSKIPPERSON
1 month, 3 weeks ago
Selected Answer: AC
Definitely AC. Take note of how inspections are currently done (Pen and Paper) Creating a canvas app to guide technicians through inspection is a more streamlined way to populate data to me made available instantly to the field service app via a PA flow
upvoted 1 times
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raulcocera
8 months ago
A model-based application based on customer service entities: Model-based applications are useful for managing complex business processes, but can be less flexible and customisable than canvas applications. In this case, a canvas application offers a user experience that is more tailored to the specific needs of the bicycle inspection.
upvoted 1 times
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saishi
9 months, 4 weeks ago
A and D must be correct
upvoted 1 times
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lezzles11
1 year, 8 months ago
What - this isn't even in the study guide.
upvoted 1 times
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ziggy1117
1 year, 8 months ago
Selected Answer: AD
D - you use a model driven app using the Dataverse tables used for D365 Field Service A - you then create a business process flow inside the model driven app that maps data to the dataverse tables used in D365 Field Service
upvoted 2 times
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AndreiAndreiG
1 year, 10 months ago
Selected Answer: AD
Agree with NewGeneration
upvoted 1 times
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DimpleG
2 years, 3 months ago
Selected Answer: AC
A. "A flow that maps inspection data to Dynamics 365 Field Service" is a solution that allows you to automate the process of capturing inspection data by using Microsoft Power Automate to create a flow that maps the data from the inspection form to the appropriate fields in Dynamics 365 Field Service. This will save time and reduce errors by eliminating the need for manual data entry. C. "A canvas app that guides the technician through the inspection" is a solution that uses a Microsoft PowerApps canvas app to guide the technician through the inspection process. The app can be customized to match the needs of the retail location and can provide step-by-step instructions, as well as data validation, to ensure that the technician completes the inspection correctly. This will also provide real-time data and reduce errors.
upvoted 4 times
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NewGeneration
2 years, 4 months ago
I think, it is AD. D is because : "The Field Service (Dynamics 365) mobile app lets technicians view Dynamics 365 Field Service work orders, customer assets, accounts, and contacts. This mobile app is built on Microsoft Power Platform as a model-driven app." https://learn.microsoft.com/en-us/dynamics365/field-service/mobile-power-app-overview
upvoted 2 times
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val_maly
4 years ago
If you select D - you do NOT NEED A. https://docs.microsoft.com/en-us/dynamics365/field-service/inspections Field Service already has Inspections functionality. But you need to select 2 parts of solution, so C and A
upvoted 3 times
KenCraw
3 years, 11 months ago
Field Service works directly with Model-Driven-App , even with a mobile friendly entry method for inspection details (from phone). Eliminating the need to employ a canvas app.
upvoted 1 times
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KenCraw
3 years, 11 months ago
As to my above/first response ... your link shows directly how it can be used on a mobile phone via MDA + Field Service , without the need for a Canvas App, and with the requirement of a Model Driven App
upvoted 1 times
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A (35%)
C (25%)
B (20%)
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