Which two scenarios are examples of a conversational AI workload? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
A.
a telephone answering service that has a pre-recorder message
B.
a chatbot that provides users with the ability to find answers on a website by themselves
C.
telephone voice menus to reduce the load on human resources
D.
a service that creates frequently asked questions (FAQ) documents by crawling public websites
B. A chatbot that provides users with the ability to find answers on a website by themselves.
This is a classic example of conversational AI, as the chatbot uses natural language understanding to interact with users and provide relevant answers.
C. Telephone voice menus to reduce the load on human resources.
Conversational AI can be used in telephone voice menus (Interactive Voice Response or IVR systems) to understand and respond to user inputs dynamically, reducing the reliance on human operators.
IMHO answers are correct.
B. A chatbot that provides users with the ability to find answers on a website by themselves. A chatbot interacts with users in a conversational manner, allowing them to ask questions and receive relevant responses. In this scenario, the chatbot assists users in finding answers on a website by engaging in a back-and-forth conversation to understand their queries and provide appropriate information.
C. Telephone voice menus to reduce the load on human resources. Voice menus, commonly known as Interactive Voice Response (IVR) systems, utilize conversational AI techniques to interact with callers and provide automated assistance. By presenting a series of options and allowing users to select their desired destination through voice input, the IVR system reduces the need for human intervention and enables self-service capabilities.
I temp to say A, B
A. a telephone answering service that has a pre-recorder message
B. a chatbot that provides users with the ability to find answers on a website by themselves
C is not correct as voice menus are not operated as conversation from users perspective but using keypad for choice
Hey mate, A pre-recorder message is just one way... You can only listen without giving back a response... But voice menus on the other hand allow you to respond to the voice you're listening to even though you might not be saying your answers but when you press whatever button you are responding to the bot and it can interpret your response and give you feedback... So I think C is a better choice than A... Also think there'd be voice menus that can listen to voices as feedback.
I will argue that D justification is wrong...check out GPT-3...it's train doing a webcrawling is as today is the most complex IA in the world...but well...you can't make it by using Azure Virtual Agents or Chat Bot, it's a transformer NLP, DNN model
i think B and C are the correct options,obviously both have to do with conversation and the telephone service like the AI chatbot reduces the direct human to human interaction levels with some custom buttons offering some form of solution you may get your answers before having to talk to a human recipient or responder, so it is "BC" for me
In my opinion it's
B. a chatbot that provides users with the ability to find answers on a website by themselves
D. a service that creates frequently asked questions (FAQ) documents by crawling public websites
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