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Actual exam question from Microsoft's AI-900

Question #: 1
Topic #: 1

A company employs a team of customer service agents to provide telephone and email support to customers.
The company develops a webchat bot to provide automated answers to common customer queries.
Which business benefit should the company expect as a result of creating the webchat bot solution?

A. increased sales
B. a reduced workload for the customer service agents
C. improved product reliability

Show Suggested Answer

Suggested Answer: B 🗳️

by abhi0706 at Oct. 7, 2020, 2:14 a.m.

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abhi0706

Highly Voted 4 years, 9 months ago

B is correct

upvoted 50 times

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ksarhan

Highly Voted 4 years, 8 months ago

B is correct

upvoted 11 times

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krispara

Most Recent 3 days, 17 hours ago

Selected Answer: B

B is correct

upvoted 1 times

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examhui

1 week ago

Selected Answer: B

Bが正解です

upvoted 1 times

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IvanGoranov

1 week, 3 days ago

Selected Answer: B

B is correct

upvoted 1 times

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Dhayalanc

1 week, 3 days ago

Selected Answer: B

B is correct.

upvoted 1 times

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Raella

1 week, 4 days ago

Selected Answer: B

B is the answer.

upvoted 1 times

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Dhayalanc

1 week, 5 days ago

Selected Answer: B

B is correct

upvoted 1 times

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vivek46

3 months ago

Selected Answer: B

yes, if we develop the chatbot, it will reduce the operational overhead for the employees in that organization because the chatbot can make conversation with customers, which can handle some of the tasks that the employees can manage

upvoted 1 times

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