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Actual exam question from Microsoft's AI-900
Question #: 1
Topic #: 1
[All AI-900 Questions]

A company employs a team of customer service agents to provide telephone and email support to customers.
The company develops a webchat bot to provide automated answers to common customer queries.
Which business benefit should the company expect as a result of creating the webchat bot solution?

  • A. increased sales
  • B. a reduced workload for the customer service agents
  • C. improved product reliability
Show Suggested Answer Hide Answer
Suggested Answer: B 🗳️
by abhi0706 at Oct. 7, 2020, 2:14 a.m.

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Chosen Answer:
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abhi0706
Highly Voted 4 years, 4 months ago
B is correct
upvoted 48 times
...
ksarhan
Highly Voted 4 years, 4 months ago
B is correct
upvoted 10 times
...
Jose_M13
Most Recent 1 week, 6 days ago
Selected Answer: B
B is the correct one
upvoted 1 times
...
KK123_tech
2 weeks, 6 days ago
Selected Answer: B
Webchatbot is used to reduce workload
upvoted 1 times
...
Certs4Future
3 weeks, 6 days ago
Selected Answer: B
B. a reduced workload for the customer service agents
upvoted 1 times
...
saema
1 month, 2 weeks ago
Selected Answer: B
b is correct
upvoted 1 times
...
amitmcsfc2381
1 month, 3 weeks ago
Selected Answer: B
reduce the workload for employees
upvoted 1 times
...
Subodh2024
2 months ago
Selected Answer: B
B is correct . By creating a chatbot it will reduce the workload for employees . Here chatbot will work as a AI agent
upvoted 1 times
...
nvkumar
2 months, 1 week ago
Selected Answer: B
B is Correct
upvoted 1 times
...
Boboo123
2 months, 4 weeks ago
Selected Answer: B
B is chosen
upvoted 1 times
...
dipti24
3 months ago
Selected Answer: B
B is correct
upvoted 1 times
...
BSMOOTH
3 months ago
Selected Answer: B
correct
upvoted 1 times
...
Startkabels
3 months, 3 weeks ago
Selected Answer: B
Nobrainer B
upvoted 1 times
...
OnlySam
4 months, 1 week ago
B is correct
upvoted 2 times
...
sabipob
4 months, 3 weeks ago
Answer is B (as most of the chatbots are used to reduce work load for customer support professionals)
upvoted 1 times
...
sumanshu
5 months, 1 week ago
Vote for 'B' A. increased sales ==> Wrong (Chat Bot is just for answer queries, and it could be common queries like product status etc) - It will not increase sales. B. a reduced workload for the customer service agents ==> Correct (if answer will be given automatic by chat bot, it will reduce agent workload) C. improved product reliability ==> Wrong (No relation with product reliability which company is selling..)
upvoted 4 times
...
MohanDas4
5 months, 2 weeks ago
Answer is B (as most of the chatbots are used to reduce work load for customer support professionals)
upvoted 1 times
...
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C (25%)
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