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Actual exam question from Microsoft's AI-900
Question #: 1
Topic #: 1
[All AI-900 Questions]

A company employs a team of customer service agents to provide telephone and email support to customers.
The company develops a webchat bot to provide automated answers to common customer queries.
Which business benefit should the company expect as a result of creating the webchat bot solution?

  • A. increased sales
  • B. a reduced workload for the customer service agents
  • C. improved product reliability
Show Suggested Answer Hide Answer
Suggested Answer: B 🗳️

Comments

Chosen Answer:
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abhi0706
Highly Voted 4 years, 2 months ago
B is correct
upvoted 46 times
...
ksarhan
Highly Voted 4 years, 1 month ago
B is correct
upvoted 10 times
...
dipti24
Most Recent 3 days, 3 hours ago
Selected Answer: B
B is correct
upvoted 1 times
...
BSMOOTH
5 days, 22 hours ago
Selected Answer: B
correct
upvoted 1 times
...
Startkabels
3 weeks ago
Selected Answer: B
Nobrainer B
upvoted 1 times
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OnlySam
1 month, 2 weeks ago
B is correct
upvoted 2 times
...
sabipob
1 month, 3 weeks ago
Answer is B (as most of the chatbots are used to reduce work load for customer support professionals)
upvoted 1 times
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sumanshu
2 months, 2 weeks ago
Vote for 'B' A. increased sales ==> Wrong (Chat Bot is just for answer queries, and it could be common queries like product status etc) - It will not increase sales. B. a reduced workload for the customer service agents ==> Correct (if answer will be given automatic by chat bot, it will reduce agent workload) C. improved product reliability ==> Wrong (No relation with product reliability which company is selling..)
upvoted 4 times
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MohanDas4
2 months, 2 weeks ago
Answer is B (as most of the chatbots are used to reduce work load for customer support professionals)
upvoted 1 times
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Darkcignus
9 months, 1 week ago
B is the right answer
upvoted 1 times
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Boss001
1 year ago
Selected Answer: B
B is correct
upvoted 2 times
...
candyak
1 year ago
Selected Answer: B
B is right
upvoted 2 times
...
reddyreddy
1 year, 2 months ago
B is the correct answer ... greetings for Napule
upvoted 1 times
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Random2212
1 year, 3 months ago
Selected Answer: B
Definitely B
upvoted 1 times
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RJ1989
1 year, 3 months ago
Selected Answer: B
B is correct
upvoted 1 times
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Dip_ml_2023
1 year, 3 months ago
Selected Answer: B
agent workload will be reduced by chatbot
upvoted 1 times
...
mcp111
1 year, 4 months ago
Selected Answer: B
agent workload will be reduced by chatbot since it can answer simple questions
upvoted 1 times
...
Community vote distribution
A (35%)
C (25%)
B (20%)
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