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Exam MB-220 topic 1 question 14 discussion

Actual exam question from Microsoft's MB-220

Question #: 14
Topic #: 1

Your company is interested in gaining additional insight into customer journeys.
You have been tasked with analyzing contacts insights.
From the options presented, which three types of interactions are analyzed in Dynamics 365 for Marketing for contacts and lead? (Choose three.) Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A. Web interactions
B. Event interactions
C. Survey interactions
D. Appointment interactions
E. Telephone interactions

Show Suggested Answer

Suggested Answer: ABC 🗳️
References:
https://docs.microsoft.com/en-gb/dynamics365/customer-engagement/marketing/insights#categories

by Arki at June 22, 2020, 7:54 p.m.

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slothstalk

Highly Voted 3 years, 2 months ago

As of July 2020 Survey Insights aren't really available anymore since Voice of the Customer has been deprecated

upvoted 5 times

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SoMuchConfusion

Most Recent 5 months, 2 weeks ago

So I guess the moral is, if this comes up on an exam, and you know that Website and Event are correct, and you know that there are no Appointment and no Telephone interactions available in the customer insights, and the question is asking for 3 selections, and surveys are included, well, by process of elimination, we can assume the exam is still out of date and pick A, B, C.

upvoted 4 times

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Power_Ninja

1 year ago

A and B correct, Survey's are only displayed in old designer. Dodgy question in my opinion.

upvoted 2 times

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BeachVball

1 year, 2 months ago

In the Customer Journey Insights section of the link provided talks about Customer Voice Survey insights: Point 6 of Design legend - Customer Voice survey: Shows a Customer Voice survey dependency.

upvoted 1 times

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Arki

3 years, 4 months ago

so why is this answer correct - there is not Insight data on "survey" nor on "appointment" or "Telephone". The provides MS-Link does not provide any help here. Provided Answers not cvalid ?

upvoted 4 times

Fyrus

2 years, 3 months ago

can't you still sent surveys to contacts and lead and track they response?