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Exam MB-220 topic 8 question 11 discussion

Actual exam question from Microsoft's MB-220
Question #: 11
Topic #: 8
[All MB-220 Questions]

You are creating a customer survey and you want to get good responses.
You need to analyze the responses to provide actions to best suit your organization.
Which three responses are considered best practice? (Choose three.) Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

  • A. Define an objective for your survey so that you can ensure that all questions serve that objective.
  • B. Make your surveys long so that you customers can get a chance to provide as much information as possible.
  • C. Be sure to mention the estimated time to complete, along with a brief overview in your invitation.
  • D. Previewing or testing your survey is unnecessary because your survey tool will automatically catch errors.
  • E. Try to organize the survey in a way that groups all related questions together in sections.
Show Suggested Answer Hide Answer
Suggested Answer: ACE 🗳️
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/plan-survey
by iThem at May 11, 2020, 8:58 p.m.

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iThem
Highly Voted 4 years, 5 months ago
Of Course ACE A. Define an objective for your survey so that you can ensure that all questions serve that objective. B. Make your surveys long so that you customers can get a chance to provide as much information as possible. (Long surveys will always tend to have a very low participation score and a high drop-out rate during the Survey) C. Be sure to mention the estimated time to complete, along with a brief overview in your invitation. D. Previewing or testing your survey is unnecessary because your survey tool will automatically catch errors.(Previewing and testing your survey, will be a key element in avoiding errors in design and reporting errors you have made. The tool will not do any typing error analysis, it does not have enough artificial intelligence to guess the nonsense.) E. Try to organize the survey in a way that groups all related questions together in sections. Correct answer : A-C - E in this case
upvoted 8 times
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ilty
Most Recent 8 months ago
Someone has the new link to the documentation?
upvoted 1 times
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Smith1
4 years, 3 months ago
VOC is deprecated
upvoted 3 times
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