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Exam MS-700 topic 7 question 3 discussion

Actual exam question from Microsoft's MS-700
Question #: 3
Topic #: 7
[All MS-700 Questions]

HOTSPOT -
You need to recommend a solution to perform the network validation tasks for the planned upgrade.
Which tool and role should you recommend for each user? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

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Suggested Answer:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/network-planner https://docs.microsoft.com/en-us/microsoftteams/difference-between-call-analytics-and-call-quality-dashboard

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WhiskeyTFox
Highly Voted 2 years, 2 months ago
From the link on Network Planner that spreij links: To use Network Planner, you must be a Global Administrator, Teams Service Administrator, or Teams Communications Administrator. So to use Network Planner Admin5 needs the Teams Communicnations Administrator role.
upvoted 17 times
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TMW
Highly Voted 1 year, 2 months ago
Admin6: Question states: "An administrator named Admin6 must be able to review network issues that cause poor call quality reported by users." I believe the key to understanding this one is down to 2 words, "Review" or "Troubleshoot" Teams Communications Support Specialist - "Review" - Can view the View EUII fields, NO Teams Communications Support Engineer - or "Troubleshoot" - Can view the View EUII fields, YES https://docs.microsoft.com/en-us/microsoftteams/cqd-data-and-reports#admin-roles-with-and-without-euii-access https://docs.microsoft.com/en-us/microsoftteams/turning-on-and-using-call-quality-dashboard https://docs.microsoft.com/en-us/microsoftteams/turning-on-and-using-call-quality-dashboard#assign-admin-roles-for-access-to-cqd Ans. Admin5 tool: Network Planner, and Role, Teams communication administrator Admin6: tool: Call Quality dashboard, Role: Teams communications support specialist
upvoted 12 times
Lipseal
1 year, 1 month ago
Both Specialist (basic tools) & Engineer (advanced tools) can troubleshoot issues for users. https://docs.microsoft.com/en-us/microsoftteams/using-admin-roles#teams-roles-and-capabilities
upvoted 2 times
Anthonyzm
1 year, 1 month ago
Only the Engineer can drill down to Users the question did say that users are having the issue so the Engineer has to go to each user and troubleshoot their problem.
upvoted 1 times
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Malkerian
Most Recent 4 months, 3 weeks ago
On Exam 28.02.22
upvoted 4 times
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TMW
1 year, 2 months ago
Question states: "An administrator named Admin5 must be able to review the required bandwidth to support audio conferencing, video conferencing, and screen sharing" Will need to use the network planner, to generate a report on bandwidth requirements: https://docs.microsoft.com/en-us/microsoftteams/network-planner#create-a-report Must be at least a Teams Communications Administrator: "To use Network planner, you must be a Global Administrator, Teams Administrator, or Teams Communications Administrator." https://docs.microsoft.com/en-us/microsoftteams/network-planner
upvoted 1 times
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PrettyFlyWifi
1 year, 6 months ago
Requirement: An administrator named Admin5 must be able to review the required bandwidth to support audio conferencing, video conferencing, and screen sharing in Microsoft Teams. Solution: In Network Planner under Personas is where you add a persona and tick the permissions to test for audio, video, screen sharing and file sharing. https://docs.microsoft.com/en-us/microsoftteams/tutorial-network-planner-example?tutorial-step=2
upvoted 1 times
PrettyFlyWifi
1 year, 6 months ago
For admin5, Network Planner option is only available if you are at least the Communications Administrator. I've tested this and it doesn't appear as an option in the admin center. For admin6, I cannot see much difference in Support Engineer vs Support Specialist, just the Engineer role can Export the session information from a users call history. As it's not asking you to export anything, then using least privilege model it should the specialist role. Overall, this question is correct in my opinion.
upvoted 2 times
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mkoprivnj
1 year, 8 months ago
Correct answer.
upvoted 3 times
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HakimDZ
1 year, 9 months ago
Correct answer
upvoted 3 times
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1337Troll
1 year, 11 months ago
Admin 5 needs the administrator role to access the network planner, Admin 6 should be with specialist, this role cannot see EUII fields, whicht should be sufficient for the mentioned review. See https://docs.microsoft.com/en-us/microsoftteams/turning-on-and-using-call-quality-dashboard
upvoted 2 times
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stegeta9000
2 years, 1 month ago
I was thinking Engineer for Admin6 but the question says users not all users so one at a time I imagine so specialist
upvoted 3 times
mingled
2 years ago
I still think Admin6 = Enginner as per (https://docs.microsoft.com/en-us/microsoftteams/using-admin-roles) it states for "Engineer": "Access, monitor, and troubleshoot tenant's call quality and reliability using data exposed in Call Quality Dashboard (CQD) down to the users who are impacted by poor call quality." Where as "Specialist" says: "Access, monitor, and troubleshoot tenant's call quality and reliability using data exposed in Call Quality Dashboard (CQD)." Surely "Down to the users who are impacted by poor call quality" relates to the requirement of Admin6 "An administrator named Admin6 must be able to review network issues that cause poor call quality reported by users" (By users) - its too ambiguous
upvoted 5 times
PrettyFlyWifi
1 year, 6 months ago
No, the point is that Network Planner isn't available for Engineer and Specialist role, so you need comms admin role to use this Tool from these options. Then once in Network Planner its controlled in Personas.
upvoted 1 times
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ostumm
1 year, 8 months ago
I agree to engineer since the question states 'by users' and for Engineer it means 'down to the users' which is not possible with Specialist
upvoted 2 times
Lipseal
1 year, 1 month ago
***Teams Communications Support Engineer*** Troubleshoot communications issues within Teams by using advanced tools. View user profile page and troubleshoot user call quality problems using advanced troubleshooting toolset. Access, monitor, and troubleshoot tenant's call quality and reliability using data exposed in Call Quality Dashboard (CQD) down to the users who are impacted by poor call quality. ***Teams Communications Support Specialist*** Troubleshoot communications issues within Teams by using basic tools. Access user profile page for troubleshooting calls in Call Analytics. Can only view user information for the specific user being searched for. Access, monitor, and troubleshoot tenant's call quality and reliability using data exposed in Call Quality Dashboard (CQD). https://docs.microsoft.com/en-us/microsoftteams/using-admin-roles#teams-roles-and-capabilities
upvoted 1 times
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Ronnie123
2 years, 2 months ago
Network planner requires "Teams Communications Administrator" role https://docs.microsoft.com/en-US/microsoftteams/network-planner
upvoted 4 times
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Kchambers
2 years, 2 months ago
I'm hoping someone more seasoned with this can set me straight. This is what I'm thinking: Tool - Admin 5 and 6 can perform their "review" activities from the CQD. Network Planner doesn't appear to be a troubleshooting utility. Role - Admin 5 would use advanced tools for review = Teams Comm Support Engineer. - Admin 6 would use basic tools for review = Teams Comm Specialist. The Admin role is a big hammer that does far more than the reviewing these two roles need. Go with least amount of privileges. https://docs.microsoft.com/en-us/microsoftteams/using-admin-roles
upvoted 3 times
spreij
2 years, 2 months ago
In the context of planned upgrade to teams (stated in the intro). The Network planner seems right, it is not about troubleshooting but required bandwith. Planner does just do that: " In just a few steps, the Network Planner can help you determine and organize network requirements for connecting Microsoft Teams users across your organization." And later: "A table with individual calculations will display bandwidth requirements for each permitted activity. An additional view will show the overall bandwidth needs with recommendations." https://docs.microsoft.com/en-us/MicrosoftTeams/network-planner Think I agree with your second remark about specialist vs Admin
upvoted 2 times
pcm
2 years, 2 months ago
If we agree that Network Planner is correct for Admin 5, then this user must be one of the administrator and not a specialist role as Network Planner documentation states, “To use Network Planner, you must be a Global Administrator, Teams Service Administrator, or Teams Communications Administrator.” https://docs.microsoft.com/en-us/microsoftteams/network-planner
upvoted 6 times
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