Exam MB-230 topic 8 question 56 discussion

A. Add the CopilotCaseSummaryControl to the form: Since default forms are used, this control should already be present. The issue is more likely due to settings, not missing controls. B. Assign the Customer Service Representative security role: While roles affect access, this does not explain why Copilot works in the default Customer Service app but not in custom apps. C. Enable the Case summary Copilot AI feature: The question states that "Copilot features are already enabled," meaning this step has already been completed. D: Enable Copilot features for custom apps. Copilot features are not automatically enabled for custom apps, even if they use the default form. To use Copilot capabilities in custom apps, you must explicitly enable Copilot features for those apps in Power Platform Admin Center or within the specific app settings in Power Apps.