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Exam MB-230 topic 8 question 46 discussion

Actual exam question from Microsoft's MB-230
Question #: 46
Topic #: 8
[All MB-230 Questions]

You are responsible for creating surveys via Voice of the Customer (VoC).

You want to make sure that an escalation is activated in support by VoC survey responses.

Which of the following actions should you take?

  • A. You should make use of the VoC – Process Survey Response workflow.
  • B. You should make use of the VoC – Close Survey Activity workflow.
  • C. You should make use of the VoC – Convert Response To Feedback Entity workflow.
  • D. You should make use of the VoC – Convert Survey Response To Campaign Response workflow.
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Suggested Answer: A 🗳️
by Nyanne at March 29, 2025, 7:23 a.m.

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Nyanne
4 weeks, 1 day ago
Selected Answer: A
VOC is long deprecated. No such action for the new Customer Voice
upvoted 1 times
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C (25%)
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