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Exam MB-230 topic 6 question 23 discussion

Actual exam question from Microsoft's MB-230
Question #: 23
Topic #: 6
[All MB-230 Questions]

DRAG DROP
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A company has a Customer Service environment.

The company plans to implement Customer Service Analytics dashboards.

You need to configure the dashboards in Power BI.

Which order should you perform the actions in? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.

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Suggested Answer:
by Nyanne at March 29, 2025, 3:48 a.m.

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Nyanne
4 weeks, 1 day ago
Outlined exactly as per this article :) 1. Install the app 2. Connect D365 to the CUstomer Service Analytics app 3. Configure the Power BI dataset refresh frequency 4. Publish the application (NOTE: this is the CS analytics app not a D365 solution) 5. Enable Power BI reporting and add the Power BI dashboard to Customer Service Hub. https://neilparkhurst.com/2021/01/08/omnichannel-for-customer-service-insights-dashboards/
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