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Exam MB-230 topic 6 question 22 discussion

Actual exam question from Microsoft's MB-230
Question #: 22
Topic #: 6
[All MB-230 Questions]

You are setting up knowledge management in Dynamics 365 Customer Service.

Management wants to view the statistics on which keywords are searched the most by agents when they use the knowledge base.

You need to ensure that management can view the top search words.

Which two steps should you configure? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

  • A. Enable knowledge analytics.
  • B. Select Knowledge search analytics after adding the Additional features.
  • C. Add Knowledge Suggestion Section Control.
  • D. Enable historical analytics.
  • E. Enable knowledge article suggestions.
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Suggested Answer: AB 🗳️
by Nyanne at March 29, 2025, 3:41 a.m.

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Nyanne
4 weeks, 1 day ago
Selected Answer: AB
Correct https://learn.microsoft.com/en-us/dynamics365/customer-service/administer/enable-knowledge-search-insights#manage-knowledge-analytics-dashboard
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