Exam MB-230 topic 6 question 14 discussion

Actual exam question from Microsoft's MB-230

Question #: 14
Topic #: 6

A company that owns hundreds of subsidiaries uses Dynamics 365 Customer Service. Each subsidiary has its own business models and serves different industries.

You configure Connected Customer Service for Azure IoT Central.

For which three use cases should you use Connected Customer Service? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A. Create work orders to replace IoT-enabled traffic lights when the light bulb fails.
B. Create cases to update entitlements support terms for IoT devices when customers reach the end of their entitlement term.
C. Create cases to moderate social media when users leave poor ratings about an IoT sensor.
D. Create cases to ship new medication when an IoT sensor reports that the temperature of the medication’s packing material has exceeded its usable threshold.
E. Create work orders to repair IoT-enabled fiber optic connection boxes when a connection cannot be established for a week.

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Suggested Answer: ADE 🗳️

by Nyanne at March 29, 2025, 2:53 a.m.

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Nyanne

4 weeks, 1 day ago

Selected Answer: ADE

correct

upvoted 1 times

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Exam MB-230 topic 6 question 14 discussion

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Nyanne

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