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Exam MB-230 topic 6 question 5 discussion

Actual exam question from Microsoft's MB-230
Question #: 5
Topic #: 6
[All MB-230 Questions]

You are describing Power Virtual Agents to executives at a company.

The executives want to know which features are available out of the box.

You need to describe these features.

Which three features are available? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

  • A. Monitor bot conversations in real time.
  • B. Assign cases to specific users.
  • C. Escalate to a live person.
  • D. Use bots in post-chat surveys through routing rules.
  • E. Display a view of customer cases to users.
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Suggested Answer: ACE 🗳️
by Nyanne at March 29, 2025, 1:49 a.m.

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Nyanne
4 weeks, 1 day ago
Selected Answer: ACE
Assume this is correct. A and E are out of the box capabilities of Omnichannel conversation dashboard https://learn.microsoft.com/en-us/dynamics365/customer-service/use/ongoing-conversations-dashboard B is an out of the box functionality of the bot.
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