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Exam MB-230 topic 5 question 46 discussion

Actual exam question from Microsoft's MB-230
Question #: 46
Topic #: 5
[All MB-230 Questions]

A company uses Dynamics 365 Customer Service.

Customer service representatives note that when they use customer workspaces to work on cases, they are unable to communicate with customers.

You need to resolve the issue.

Which two actions should you perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

  • A. Create a session template.
  • B. Set the Communication panel mode to Docked.
  • C. Set the Communication panel mode to Minimized.
  • D. Use the Chat session template.
  • E. Use the Case entity session template.
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Suggested Answer: BE 🗳️
by Nyanne at March 28, 2025, 11:31 p.m.

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Nyanne
4 weeks, 1 day ago
Selected Answer: BE
seems right
upvoted 1 times
...
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