Exam MB-230 topic 5 question 45 discussion

Seems right. Reasoning from ChatGPT Evaluating the Notification Types (from Microsoft Docs): SMS Notification: Not relevant here since SMS messages are sent externally, not as in-app notifications. Toast Notification: Appears as a temporary, dismissible pop-up in the application. This fits the requirement as agents can see it, acknowledge it, and dismiss it if needed. Missed Notification: Used for missed communications like calls or messages. It is persistent until manually cleared, but it doesn’t seem suitable for a pre-call reminder. Alert Notification: Used for critical issues that require immediate attention and cannot be dismissed without taking action. Since the question specifies that agents can dismiss the notification, this is not the best choice.