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Exam MB-230 topic 5 question 44 discussion

Actual exam question from Microsoft's MB-230
Question #: 44
Topic #: 5
[All MB-230 Questions]

DRAG DROP
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A company uses Dynamics 365 Customer Service. The administrator enables in-app notifications.

Agents observe notifications in the app but are unsure which behavior triggers them.

You need to identify which notification will appear based on the activity of the agent.

Which notification belongs to each behavior? To answer, move the appropriate notifications to the correct agent behaviors. You may use each notification once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

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Suggested Answer:
by Nyanne at March 28, 2025, 11:16 p.m.

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Nyanne
4 weeks, 1 day ago
Correct tested in system and as per documentation https://learn.microsoft.com/en-us/dynamics365/customer-service/administer/enable-agent-reject-notifications#enable-automatic-update-of-agent-presence
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