Exam MB-230 topic 5 question 40 discussion

Actual exam question from Microsoft's MB-230

Question #: 40
Topic #: 5

HOTSPOT
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You are an Omnichannel supervisor for a company.

The support team is unable to respond to all customer chats.

You need to configure workstreams to ensure that no chats are missed.

Which features should you select? To answer select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

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by Nyanne at March 28, 2025, 10:59 p.m.

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Nyanne

4 weeks, 1 day ago

For the 1st Question, answer is 'Push' That's so that the second question functionality can work. As per documentation 'In Push mode, the system routes the work item to customer service representatives (service representatives or representatives) automatically using a message alert.' https://learn.microsoft.com/en-us/dynamics365/customer-service/administer/create-workstreams

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Nyanne

4 weeks, 1 day ago

For 2nd Question, answer is 'Away' Missed notifications won't work if Away is included as an allowed presence for work streams https://learn.microsoft.com/en-us/dynamics365/customer-service/administer/manage-missed-notifications

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Exam MB-230 topic 5 question 40 discussion

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Nyanne

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