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Exam MB-230 topic 5 question 25 discussion

Actual exam question from Microsoft's MB-230
Question #: 25
Topic #: 5
[All MB-230 Questions]

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You are customizing an Omnichannel for Customer Service implementation.

Customers take a pre-chat survey on a chat widget on the portal. Customers are required to accept the portal’s privacy policy before they can take the survey.

A call center manager wants to auto pick account or contact information for customer service agents based on the survey.

You need to configure the pre-chat survey question field to meet the requirements.

Which option should you select for each pre-chat survey question field? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

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Suggested Answer:
by Nyanne at March 28, 2025, 9:40 p.m.

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Nyanne
4 weeks, 1 day ago
Correct as per documentation https://learn.microsoft.com/en-us/dynamics365/customer-service/administer/record-identification-rule#set-up-preconversation-questions
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