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Exam MB-230 topic 5 question 22 discussion

Actual exam question from Microsoft's MB-230
Question #: 22
Topic #: 5
[All MB-230 Questions]

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A company is implementing Dynamics 365 Customer Service and Power Virtual Agents for its support desk.

Supervisors have the following information requirement:

• Topic analytics for all cases completed over the last year.
• Analytics for chatbot options chosen from past interactions with customers.

You need to configure the system to meet the requirements.

What should you enable in the configuration? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

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Suggested Answer:
by Nyanne at March 28, 2025, 8:51 p.m.

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Nyanne
4 weeks, 1 day ago
The second question mentions nothing related to Knowledge base analytics..
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