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Exam MB-230 topic 5 question 12 discussion

Actual exam question from Microsoft's MB-230
Question #: 12
Topic #: 5
[All MB-230 Questions]

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A company uses Dynamics 365 Customer Service. The company installs Dynamics 365 Customer Service Insights.

The company wants to use dashboards to report phone calls and emails to monitor the productivity of representatives.

You need to perform the configuration.

Which configuration should you use? To answer, select the appropriate configurations in the answer area.

NOTE: Each correct selection is worth one point.

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Suggested Answer:
by Nyanne at March 28, 2025, 8 p.m.

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Nyanne
4 weeks, 1 day ago
I believe the answers are C&A. You need to create a connection to the Insights report https://neilparkhurst.com/2021/01/08/omnichannel-for-customer-service-insights-dashboards/
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