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Exam MB-230 topic 5 question 48 discussion

Actual exam question from Microsoft's MB-230
Question #: 48
Topic #: 5
[All MB-230 Questions]

A company has used Dynamics 365 Customer Service with Omnichannel for more than a year.

The company has experienced several product recalls over the last three months. Customer agents must follow standardized answers, approved by the legal department, to respond to customer questions that are sent in from chats, texts, and phone conversations.

You need to configure the system.

Which two actions should you perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

  • A. Create a macro.
  • B. Create an agent script.
  • C. Enable the productivity pane.
  • D. Navigate to the Customer Service admin center.
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Suggested Answer: CD 🗳️
by Karth at March 28, 2025, 4:33 p.m.

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Karth
4 weeks, 1 day ago
Selected Answer: BC
In a previous similar question the answers were B & C.
upvoted 1 times
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