Exam MB-230 topic 4 question 42 discussion

Actual exam question from Microsoft's MB-230

Question #: 42
Topic #: 4

Customer service agents do not have access to Customer Service historical analytics reports in Dynamics 365 Customer Service.

You need to provide access to the reports.

What are two possible ways to achieve this goal? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A. Edit the Customer Service Representative security role to provide read-only access to analytics reports.
B. Create a new model-driven app to expose the reports and provide app access to the Customer Service Representative security role.
C. Create a new security role and provide read-only access to analytics reports.
D. Edit the Customer Service Representative Manager security role to provide read-only access to analytics reports.

Show Suggested Answer

Suggested Answer: AC 🗳️

by Nyanne at March 28, 2025, 10:49 a.m.