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Exam MB-230 topic 2 question 72 discussion

Actual exam question from Microsoft's MB-230
Question #: 72
Topic #: 2
[All MB-230 Questions]

DRAG DROP
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A company uses Dynamics 365 Customer Service.

Customer service agents must be able to connect individual cases to a Microsoft Teams channel, to enhance productivity and collaboration.

You need to enable this capability for the customer service agents.

Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

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Suggested Answer:
by Nyanne at March 27, 2025, 10:13 p.m.

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Nyanne
1 month ago
Seems correct. https://learn.microsoft.com/en-us/dynamics365/sales/teams-integration/teams-basic-vs-enhanced-collaboration
upvoted 1 times
Nyanne
1 month ago
Actually this will require Global Admin, as this is required for Enhanced Teams integration.
upvoted 1 times
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