Exam MB-230 topic 2 question 64 discussion

Actual exam question from Microsoft's MB-230

Question #: 64
Topic #: 2

A company uses Dynamics 365 Customer Service. An administrator for the company is configuring Copilot for agents.

The company requires reports on agent transactions and interactions with Copilot.

You need to recommend a feature or component that the administrator should configure.

Which component or feature should you recommend?

A. Custom Dynamics 365 Help page
B. Ask a Question in Copilot in Customer Service
C. Smart assist
D. Agent experience data setting in the Copilot Help pane
E. Make Copilot available to agents setting in the Copilot Help pane

Show Suggested Answer

Suggested Answer: D 🗳️

by Nyanne at March 27, 2025, 9:34 p.m.

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Nyanne

1 month ago

Selected Answer: A

Actually thinking now its this A. - Help pane "In the Summaries and Copilot help pane configuration pages, you can select Record transcripts of agent interaction with Copilot, agent actions, and agent feedback on AI suggestions to record and understand how agents are interacting with Copilot and how Copilot is performing in a support organization" https://learn.microsoft.com/en-us/dynamics365/customer-service/administer/configure-copilot-features#record-agent-interactions-with-copilot

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Nyanne

1 month ago

Selected Answer: D

Correct. As per documentation https://learn.microsoft.com/en-us/dynamics365/customer-service/administer/configure-copilot-features#record-agent-interactions-with-copilot

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Exam MB-230 topic 2 question 64 discussion

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Nyanne

Nyanne

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