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Exam MB-230 topic 2 question 63 discussion

Actual exam question from Microsoft's MB-230
Question #: 63
Topic #: 2
[All MB-230 Questions]

DRAG DROP
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A company uses Dynamics 365 Customer Service. You are configuring Knowledge Management capabilities for the company.

The company works frequently with not-for-profit agencies that are based in various countries/regions. The company requires the ability to use Knowledge Management capabilities to provide article suggestions based on the location of each agency in a country/region.

You need to implement Knowledge Management to meet the requirements.

Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

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Suggested Answer:
by Nyanne at March 27, 2025, 9:31 p.m.

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Nyanne
4 weeks, 1 day ago
Correct. Tested in the system https://learn.microsoft.com/en-us/dynamics365/customer-service/administer/configure-knowledge-search-control-productivity-pane?tabs=customerserviceadmincenter%3FWT.mc_id%3Dd365cs_inproduct_csac_pages#add-record-types-for-which-you-want-to-turn-on-knowledge-management
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