Exam MB-230 topic 2 question 59 discussion

Actual exam question from Microsoft's MB-230

Question #: 59
Topic #: 2

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A company uses Dynamics 365 Customer Service. The company recently rebranded, including updating product terminology.

The company requires a knowledge base for support staff to resolve customer cases more effectively.

The knowledge base must provide the following capabilities:

• Provide Knowledge Search capabilities for support staff.
• Ensure only current and accurate Knowledge articles are returned from searches.
• Update information with new branding and product terminology.

You need to configure the knowledge base capabilities.

Which actions should you perform? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

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by Nyanne at March 27, 2025, 9:21 p.m.

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Nyanne

4 weeks, 1 day ago

For the question Ensure only current and accurate search results are returned" Why not the answer "Modify expiration dates". Knowledge article versioning is enabled by default. If the company is bulk rebranding their articles, then any irrelevant, old articles can be set with an expiration date. This will ensure these articles are set to Expired and will not appear in the search results. Only the current articles will appear.

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Exam MB-230 topic 2 question 59 discussion

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Nyanne

SY0-701