Exam MB-230 topic 2 question 34 discussion

Actual exam question from Microsoft's MB-230

Question #: 34
Topic #: 2

Your company uses Dynamics 365 Customer Service. You create the following support offerings. Customers must choose one of the three offerings.

• Email only
• Phone only
• Half phone and half email

You allocate 50 cases to each support offering.

You need to create the entitlement with terms that adhere to the support offerings.

What are two possible ways to achieve this goal? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A. Create one entitlement template that includes the three different terms. Apply the template to the customer, and then remove the terms that do not apply.
B. Create a new entitlement for each new support offering for the customer, with terms equal to 25 phone calls and 25 emails.
C. Create a new entitlement for each new support offering for the customer, with terms equal to 50 phone calls and 50 emails.
D. Create different entitlement templates for each set of terms. Apply the appropriate template to the customer.
E. Create three entitlement templates with terms for 50 calls and 50 emails. Apply the template to the customers as they sign the support offering.

Show Suggested Answer

Suggested Answer: CE 🗳️

by Nyanne at March 27, 2025, 9:57 a.m.

Comments

Submit Cancel

Nyanne

1 month ago

Selected Answer: AD

I would say A & D?

upvoted 1 times

...

Exam MB-230 All Questions

View all questions & answers for the MB-230 exam

Exam MB-230 topic 2 question 34 discussion

Comments

Nyanne

SY0-701