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Exam MB-230 topic 4 question 31 discussion

Actual exam question from Microsoft's MB-230
Question #: 31
Topic #: 4
[All MB-230 Questions]

DRAG DROP
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You are using Omnichannel for Customer Service.

You need to configure Power Virtual Agents to route calls to a live representative when cases come into Dynamics 365 Customer Service.

Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

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Suggested Answer:
by Karth at March 21, 2025, 3:59 p.m.

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Karth
1 month ago
IMO, it should be 4,1,2 since live representative needs to receive the case.
upvoted 2 times
Nyanne
4 weeks, 1 day ago
I agree.
upvoted 1 times
...
Karth
4 weeks, 1 day ago
Sorry, I meant 5,1,2.
upvoted 2 times
...
...
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