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Exam MD-102 topic 1 question 370 discussion

Actual exam question from Microsoft's MD-102
Question #: 370
Topic #: 1
[All MD-102 Questions]

HOTSPOT
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You have a Microsoft 365 E5 subscription that contains devices enrolled in Microsoft Intune as shown in the following table.



The subscription contains the users shown in the following table.



The Remote Help Tier1 role is configured as shown in the following exhibit.



For each of the following statements, select Yes if the statement is true. Otherwise, select No.

NOTE: Each correct selection is worth one point.

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Suggested Answer:
by Knight_Of_Peace at Feb. 27, 2025, 4:53 p.m.

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ExamBud
2 months ago
YNN: Help Desk Operator have all permissions regarding Remote Help (Elevation, full control, unattended control). This custom role only has Elevation enabled. And iOS is not supported in Remote Help.
upvoted 1 times
ExamBud
2 months ago
Sorry, NNN based on that explanation.
upvoted 1 times
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Knight_Of_Peace
2 months ago
Suggested correct answer is: N, Y, N 1) iOS (Device2) is not supported by Remote Help. " Supported platforms and devices This feature applies to: Windows 10/11 Windows 11 on ARM64 devices Windows 10 on ARM64 devices Windows 365 Android Enterprise Dedicated (Samsung and Zebra devices) macOS 13, 14, and 15 " Ref: https://learn.microsoft.com/en-us/mem/intune/fundamentals/remote-help#:~:text=service%20description.-,Supported%20platforms%20and%20devices,macOS%2013%2C%2014%2C%20and%2015,-Data%20and%20privacy Please, follow the next comment.
upvoted 4 times
Knight_Of_Peace
2 months ago
2) If the admin will have Elevation permission, then by default will have View screen and Take full control permission but NOT Unattended control permission. " The following Intune RBAC permissions manage the use of the Remote Help app. Set each to Yes to grant the permission: Category: Remote Help app Permissions: Elevation : Yes/No View screen : Yes/No Take full control : Yes/No Unattended control : Yes/No Note Ref: in the next comment. Please follow the next comment.
upvoted 2 times
Knight_Of_Peace
1 month, 2 weeks ago
"If the Take full control permission is set to Yes, then by default, the user will have additional permission to View screen, even if the user's View screen permission is set to No. If the Elevation permission is set to Yes, then by default, the user will have additional permission to View screen and Take full control, even if the user's View screen and Take full control permission is set to No. If the Unattended control permission is set to Yes, then, by default, the user will have additional permission to View screen, Take full control, and Elevation, even if the user's View screen, Take full control, and Elevation permissions is set to No." Ref: https://learn.microsoft.com/en-us/mem/intune/fundamentals/remote-help#:~:text=The%20following%20Intune%20RBAC%20permissions,permissions%20is%20set%20to%20No.
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