Exam AWS Certified AI Practitioner AIF-C01 topic 1 question 137 discussion

C is the correct answer as it most directly measures the financial impact of the chatbot on operations.

This metric directly relates to the financial impact of the chatbot by quantifying the cost associated with handling each customer interaction. By comparing this cost to the previous cost of handling inquiries (e.g., through human agents), the company can assess the financial efficiency and effectiveness of the chatbot.

If "The company wants to measure the financial effect of the chatbot", the metric should be in terms of cost

Average handled time (AHT) is a key metric for measuring operational efficiency impact. - It directly correlates with operational costs (labor costs, system usage, etc.) - It shows efficiency improvements that translate to financial savings - It's a standard contact center metric that can be compared pre- and post-chatbot implementation - Reduction in AHT directly shows cost savings through improved efficiency - It captures the total financial impact better than just cost per conversation, as it factors in time savings which is a major component of operational costs

Answer: C. Cost for each customer conversation To measure the financial effect of a generative AI chatbot on an ecommerce company’s operations, you want a metric that reflects the cost impact of each interaction. “Cost for each customer conversation” captures how much the company is spending per inquiry handled by the chatbot. This lets you directly compare the chatbot’s operational expenses versus human-agent costs or other support channels.