Exam MB-240 topic 1 question 251 discussion

AD. A. Create an agreement with the applicable invoice terms Agreements in Field Service define recurring work orders, pricing structures, and invoice terms. Since the customer has a contract for a year, an agreement is the best way to ensure consistent discounts apply to all work orders during that period. D. Create a price list with the appropriate products, services, and pricing discounts A price list ensures that the correct prices (with the 20% discount) are automatically applied to all parts and labor. The price list should be associated with the agreement or work orders for this customer. Why not B? Entitlements in Field Service are used to define free or discounted service based on specific conditions (e.g., warranty work, support cases). Since the customer signed a contract for a discount, an entitlement is not the best fit for this scenario.

correct, BD

correct