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Exam MB-240 All Questions

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Exam MB-240 topic 1 question 239 discussion

Actual exam question from Microsoft's MB-240
Question #: 239
Topic #: 1
[All MB-240 Questions]

You are configuring settings related to booking status.

You have the following booking status:
1. Arrived On Site, associated with the Field Service status In Progress
2. Repair, associated with the Field Service status In Progress
3. Completed, associated with the Field Service status Completed

You need to anticipate what will happen when a technician updates their booking status on their Microsoft Dynamics 365 Field Service mobile app.

Which two scenarios will happen by default? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

  • A. A timestamp is created for Arrived On Site.
    It is then overwritten by a new time stamp when the booking status is updated to Repair, as the associated status is still in progress.
    This is followed by a new timestamp when the booking status is updated to Completed.
  • B. By default, a timestamp is created only when a booking status change results in a Field Service status change.
  • C. A timestamp is created when the booking status is updated to Arrived On Site.
    No timestamp is created for Repair, as the associated status is still in progress.
    This is followed by a new timestamp when the booking status is updated to Completed.
  • D. By default, a timestamp is created with every booking status change.
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Suggested Answer: BC 🗳️

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LnP
2 months ago
Selected Answer: BC
The two scenarios that will happen by default are: B: By default, a timestamp is created only when a booking status change results in a Field Service status change. C: A timestamp is created when the booking status is updated to Arrived On Site. No timestamp is created for Repair, as the associated status is still in progress. This is followed by a new timestamp when the booking status is updated to Completed.
upvoted 1 times
LnP
2 months ago
These options reflect the standard behavior of Microsoft Dynamics 365 Field Service, where timestamps track significant state transitions rather than every individual status update.
upvoted 1 times
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MrEz
6 months ago
correct: default is • Per Field Service Status Change - Create timestamps only when a booking status change results in a field service status change. This setting is the default.
upvoted 2 times
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