Exam MB-240 topic 1 question 234 discussion

Actual exam question from Microsoft's MB-240

Question #: 234
Topic #: 1

A customer experience manager wants to share a technician's phone number with a customer. The customer needs to be able to see the phone number in the customer experience portal and be able to communicate directly with the technician.

The customer reports that they are not able to see the phone number in the portal.

Which two actions should you perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

A. Verify that the customer is not on the exclusion list.
B. Ensure the customer's Communication Type is set to Both.
C. Within the Customer Portal, update Show Resource Phone to Yes.
D. Verify that the Main Phone field is populated.
E. Ensure the customer's communication preference is set to Allowed.

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Suggested Answer: CD 🗳️

by MrEz at Oct. 22, 2024, 5:40 a.m.

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LnP

2 months ago

Selected Answer: CD

C. Within the Customer Portal, update Show Resource Phone to Yes: This enables the portal to display the technician’s phone number for all customers, assuming the data is present. D. Verify that the Main Phone field is populated: This confirms the technician’s phone number is entered in their resource record, making it available for display.

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MrEz

6 months ago

A, B and E are customer record items but the question is about the technicians phone number. Remains C and D (though for D i wonder if the main phone is practical.)

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Exam MB-240 topic 1 question 234 discussion

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MrEz

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