Exam MB-910 topic 1 question 119 discussion

Actual exam question from Microsoft's MB-910

Question #: 119
Topic #: 1

DRAG DROP
-

A company uses Dynamics 365 Customer Service. Incoming case records are assigned to queues.

Cases need to be assigned to employees based on predetermined criteria.

You need to determine which routing rules to configure.

Which routing rules should you configure?

To answer, drag the appropriate rule types to the correct needs. Each rule type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

Show Suggested Answer

Suggested Answer:

by egg007 at Aug. 4, 2024, 4:06 p.m.

Comments

Submit Cancel

AlexCS84

8 months ago

https://learn.microsoft.com/en-us/dynamics365/customer-service/administer/configure-work-classification In the first section: <<Typically, rules are written in the format of "if defined condition satisfies, then set the output attributes to certain values>> So, also in my opinion the first should be Work Classification

upvoted 1 times

...

BBICE257

8 months, 1 week ago

I think the first one is Work classification - as it can classify the work based on given information and update the priority. Second one is Prioritisation

upvoted 1 times

...

egg007

8 months, 3 weeks ago

Wrong answer, it is Work classification: Work classification specifically addresses the need to assign work based on agent capacity, ensuring that agents are not overloaded and that work is distributed evenly.

upvoted 1 times

egg007

8 months, 3 weeks ago

I mean the second question is wrong: Assignment order....

upvoted 2 times

...

Exam MB-910 All Questions

View all questions & answers for the MB-910 exam

Exam MB-910 topic 1 question 119 discussion

Comments

AlexCS84

BBICE257

egg007

egg007

SY0-701