First one should be no. Call recordings are automatically uploaded to OneDrive for business, not automatically available on the record.
https://learn.microsoft.com/en-us/dynamics365/mixed-reality/remote-assist/mobile-app/call-recording
While Remote Assist itself may not automatically log call details to the support record, it can integrate with Dynamics 365 Field Service to facilitate a more seamless workflow.
In such integrations, the process might involve the technician using Remote Assist to collaborate with experts and resolve issues. The technician can then manually update the support record within Dynamics 365 Field Service, logging details about the assistance provided, actions taken, and any relevant information.
I believe it records that a call was made though, so it logs a call
Dynamics 365 Remote Assist primarily focuses on providing real-time remote collaboration capabilities, allowing users to share their view, receive guidance, and collaborate on solving problems. However, features related to tracking and displaying trends in types of calls or remote assistance sessions might not be a core functionality of Dynamics 365 Remote Assist itself.
To track trends and analytics related to the types of calls or remote assistance sessions, organizations often leverage additional tools or analytics platforms. Integration with analytics tools or reporting modules can provide insights into usage patterns, common issues addressed, and other relevant metrics.
So, Y, Y, N
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