Exam MB-230 topic 2 question 58 discussion

Actual exam question from Microsoft's MB-230

Question #: 58
Topic #: 2

You are a Dynamics 365 for Customer Service administrator.

Your company provides standard support contracts for a total of 20 hours of email support. All 20 hours are for email support only. Phone support is offered as a premium service in allotments of 10 incidents.

You need to set up an entitlement template for the standard support.

What should you configure?

A. Set up an entitlement record for each account.
Set the value of the Total Terms field for the entitlement to 20.
Do not configure an entitlement channel.
B. Set the value of the Total Terms field for an entitlement to 20. Set the entitlement channel option to Email. Set the value of the Total Terms field to 0.
Add the Phone option.
Set the value of the Total Terms field to 10.
C. Set the value of the Total Terms field for an entitlement to 20. Set the value of the entitlement channel option to Email.
D. Set the value of the Total Terms field for an entitlement to 20. Set the entitlement channel option to Email.
Set the value of the Total Terms field to 10. Add the Phone option. Set the value of the Total Terms field to 10.

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Suggested Answer: C 🗳️

by Svenn09 at Jan. 30, 2024, 2:23 p.m.

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Svenn09

8 months, 4 weeks ago

Selected Answer: C

The question is about setting up an entitlement template for the standard support.. This only includes email!

upvoted 4 times

Nyanne

4 weeks, 1 day ago

Correct. A separate entitlement would need to be setup for phone, called premium support.

upvoted 1 times

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Exam MB-230 topic 2 question 58 discussion

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Svenn09

Nyanne

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