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Exam MB-230 topic 4 question 18 discussion

Actual exam question from Microsoft's MB-230
Question #: 18
Topic #: 4
[All MB-230 Questions]

HOTSPOT
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You are implementing Omnichannel for Customer Service for a company.

The company has the following requirements:

• The Knowledgebase article search tab must open when a new chat conversation begins.
• The Chat Session template must be in expanded mode for the agents.

You need to complete the implementation to meet the requirements.

Which configuration should you use for each requirement? To answer, select the appropriate options in the answer area.

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Suggested Answer:
by cAMP at Oct. 30, 2023, 3:48 p.m.

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cAMP
6 months ago
First one correct, second should be Web resource https://learn.microsoft.com/en-us/dynamics365/app-profile-manager/application-tab-templates?tabs=customerserviceadmincenter
upvoted 4 times
Nyanne
1 month ago
Yes you are correct. Knowledge search is Web Resource https://learn.microsoft.com/en-us/dynamics365/customer-service/administer/application-tab-templates?tabs=customerserviceadmincenter#out-of-the-box-application-tab-templates
upvoted 1 times
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