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Exam MB-230 topic 7 question 9 discussion

Actual exam question from Microsoft's MB-230
Question #: 9
Topic #: 7
[All MB-230 Questions]

HOTSPOT
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A company uses Omnichannel for Customer Service.

The company has the following requirements for their agents' conversations with customers:

• Agents must verify a customer's information when a chat starts.
• Auto search must be enabled for knowledgebase articles based on case title.

You need to enable agent scripts.

Which action types should you use? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

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Suggested Answer:
by Net_IT at Sept. 17, 2023, 8:01 a.m.

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Net_IT
Highly Voted 7 months, 1 week ago
1. Text 2. Macro https://learn.microsoft.com/en-us/dynamics365/customer-service/oc-agent-scripts
upvoted 6 times
Nyanne
4 weeks, 1 day ago
correct
upvoted 1 times
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