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Exam MD-102 topic 1 question 53 discussion

Actual exam question from Microsoft's MD-102
Question #: 53
Topic #: 1
[All MD-102 Questions]

You have a Microsoft 365 E5 subscription that contains a user named User1 and uses Microsoft Intune Suite.
You use Microsoft Intune to manage devices.
You have a device named Devic1 that is enrolled in Intune.
You need to ensure that User1 can use Remote Help from the Intune admin center for Device1.
Which three actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

  • A. Deploy the Remote Help app to Device1.
  • B. Assign the Help Desk Operator role to User1.
  • C. Assign the Intune Administrator role to User1.
  • D. Assign a Microsoft 365 E5 license to User1.
  • E. Rerun device onboarding on Device1.
  • F. Assign the Remote Help add-on license to User1.
Show Suggested Answer Hide Answer
Suggested Answer: ABF 🗳️

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rmac
Highly Voted 1 year, 7 months ago
From my point of view, the solution is: A,B,F
upvoted 13 times
SajjH
7 months, 2 weeks ago
The question states Intune Suite is used, so the license for Remote Help add-on not required, so F is not correct. https://learn.microsoft.com/en-us/mem/intune/fundamentals/intune-add-ons#available-add-ons
upvoted 2 times
SajjH
7 months, 2 weeks ago
I'm not sure what Rerun device onboarding means, but if it is assigning a profile to the Device1 then 3rd answer could be E. Any thoughts?
upvoted 1 times
SajjH
7 months, 1 week ago
There is difference in device name, in the first place it is called Devic1 and 2nd time it is called Device1. Should we consider it a typo or another device?
upvoted 1 times
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rmac
1 year, 7 months ago
reference: https://learn.microsoft.com/en-us/mem/intune/fundamentals/remote-help#prerequisites
upvoted 2 times
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fco168
1 year, 4 months ago
The license is already assigned in the statement of the question.
upvoted 1 times
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fco168
1 year, 4 months ago
Disregard my previous comment. The license assigned is the O365, not the Intune Remote Help!
upvoted 1 times
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hasibulhossain275
Most Recent 1 day, 2 hours ago
Selected Answer: ABF
1. Deploy the Remote Help app to Device1 (A) The Remote Help app must be installed on the device for remote assistance to work. You can deploy the app using Intune or manually install it. 2. Assign the Remote Help add-on license to User1 (F) Remote Help requires a specific add-on license in addition to the Microsoft 365 E5 license. This license must be assigned to the user who will provide assistance (User1). 3. Assign the Help Desk Operator role to User1 (B) To use Remote Help from the Intune admin center, User1 must have permissions to initiate remote sessions. The Help Desk Operator role provides the required Remote Help permissions in Intune.
upvoted 1 times
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Twindragon
3 months, 1 week ago
Selected Answer: ABF
i will go with ABF
upvoted 1 times
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Tr619899
3 months, 3 weeks ago
A. Deploy the Remote Help app to Device1 B. Assign the Help Desk Operator role to User1 F. Assign the Remote Help add-on license to User1
upvoted 2 times
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King_shola
5 months, 4 weeks ago
Selected Answer: ABF
This is the only correct answer
upvoted 1 times
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oopspruu
8 months ago
Selected Answer: ABF
1. The Remote Help add-on license is needed for both the user and admin. 2. The Remote Help app needs to be installed on the device. 3. The admin or user taking access needs appropriate role before doing so. MS goes by principle of least priviledge so we go for F.
upvoted 2 times
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veliyath
8 months, 2 weeks ago
Selected Answer: ABF
To ensure that User1 can use Remote Help from the Intune admin center for Device1, you should perform the following actions: Deploy the Remote Help app to Device1. The Remote Help app needs to be installed on the device to enable remote assistance. Assign the Help Desk Operator role to User1. This role provides the necessary permissions to perform remote assistance operations. Assign the Remote Help add-on license to User1. The Remote Help add-on license is required for using the Remote Help feature. Therefore, the three actions you should perform are: A. Deploy the Remote Help app to Device1. B. Assign the Help Desk Operator role to User1. F. Assign the Remote Help add-on license to User1.
upvoted 3 times
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veliyath
8 months, 2 weeks ago
To ensure that User1 can use Remote Help from the Intune admin center for Device1, you should perform the following actions: Deploy the Remote Help app to Device1. The Remote Help app needs to be installed on the device to enable remote assistance. Assign the Help Desk Operator role to User1. This role provides the necessary permissions to perform remote assistance operations. Assign the Remote Help add-on license to User1. The Remote Help add-on license is required for using the Remote Help feature. Therefore, the three actions you should perform are: A. Deploy the Remote Help app to Device1. B. Assign the Help Desk Operator role to User1. F. Assign the Remote Help add-on license to User1.
upvoted 2 times
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Haider_Raza
1 year ago
Selected Answer: ABF
CORRECT ANSWER
upvoted 2 times
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mestorrent86
1 year ago
Selected Answer: ABE
the correct actions are: - **B. Assign the Help Desk Operator role to User1.** - **E. Rerun device onboarding on Device1.** - (Additional information: **A. Deploy the Remote Help app to Device1** is not explicitly required for User1 to use Remote Help, but it's a good practice to have the app installed on the device.) Please note that assigning the Intune Administrator role or a Microsoft 365 E5 license is not directly related to enabling Remote Help specifically for User1 and Device1.
upvoted 1 times
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MR_Eliot
1 year ago
Correct answer is ABF: https://learn.microsoft.com/en-us/mem/intune/fundamentals/role-based-access-control-reference#help-desk-operator https://learn.microsoft.com/en-us/mem/intune/fundamentals/remote-help-windows
upvoted 1 times
OyYaGotta
1 year ago
E5 includes the Remote help license. You don't need an additional license for remote help. A,B,E is correct.
upvoted 1 times
LionelDerBoven
6 months, 1 week ago
The Remote Help add-on license is essential to unlock the feature for the user, even if they already have a Microsoft 365 E5 license. So no.
upvoted 1 times
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Merrybob
1 year, 1 month ago
Selected Answer: ABF
ABF F because adding an Intune Remote Help add on is required as part of the pre-req (Ref: https://learn.microsoft.com/en-us/mem/intune/fundamentals/remote-help#prerequisites)
upvoted 1 times
Merrybob
1 year, 1 month ago
Ref: https://www.prajwaldesai.com/intune-remote-help/
upvoted 1 times
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Merrybob
1 year, 1 month ago
Ref: https://learn.microsoft.com/en-us/mem/intune/fundamentals/remote-help#:~:text=Enable%20Remote%20Help%20for%20your%20tenant%3A%20By%20default%2C%20Intune%20tenants%20aren%27t%20enabled%20for%20Remote%20Help.%20If%20you%20choose%20to%20turn%20on%20Remote%20Help%2C%20its%20use%20is%20enabled%20tenant%2Dwide.%20Remote%20Help%20must%20be%20enabled%20before%20users%20can%20be%20authenticated%20through%20your%20tenant%20when%20using%20Remote%20Help.
upvoted 1 times
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GlobalS
1 year, 1 month ago
I read the question that User1 needs help rather then will be assisting others?
upvoted 1 times
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Amir1909
1 year, 2 months ago
A and B and F is correct
upvoted 1 times
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kilat
1 year, 3 months ago
Selected Answer: ABF
ABF - looks good for me
upvoted 1 times
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NoursBear
1 year, 3 months ago
In case this helps anyone https://ctsdemos.azureedge.net/microsoft/Intune/remotehelp/RemoteHelpDemo.html
upvoted 3 times
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mks_academy
1 year, 3 months ago
Selected Answer: ABD
I think A,B,D. A and B are correct, nothing to say. The D answer better fit in the scenario because we don't need Administrator role, there is no need to rerun device onboarding and the add-on license is no needed cause we use intune suite
upvoted 2 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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