Exam MB-260 topic 6 question 8 discussion

Actual exam question from Microsoft's MB-260

Question #: 8
Topic #: 6

DRAG DROP
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Your organization uses Microsoft Dynamics 365 Customer Service in its contact center.

You need to use the Customer Card Add-in to make customer profile data from Microsoft Dynamics 365 Customer Insights available to contact center users. The organization wants you to follow Microsoft's best practices and recommendations.

Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

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Suggested Answer:

by Janaxxx20 at Aug. 1, 2023, 8:13 p.m.

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poweruser06

8 months ago

1. Install the Customer Card Add-in 2. Configure the Customer Card Add-in 3. Add Customer Card controls to forms https://learn.microsoft.com/en-us/dynamics365/customer-insights/customer-card-add-in

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