2. No - https://learn.microsoft.com/en-us/dynamics365/field-service/create-work-order
A work order is often created from a case, an agreement, or an opportunity. It gets scheduled either manually, with the schedule assistant, or the Resource Scheduling Optimization add-in.
3. Yes https://learn.microsoft.com/en-us/dynamics365/field-service/mobile-power-app-push-notifications
Push notifications can be used to:
-Notify technicians they have been assigned a booking.
-Remind technicians to enter important business data.
Schedule Assistance *can* use preferred resources for a specific requirement. But that's optional. So should be No.
https://learn.microsoft.com/en-us/dynamics365/field-service/resource-preferences
I understand your point but even though that can be changed it displays resources first. The same article says this:
Preferred
The schedule assistant displays preferred resources FIRST in the Gantt view if they match all other requirements and filters. It also shows a heart icon next to their name.
I'm getting confused by this statement but it also says that they need to match all other requirements so its not preference over requirements >.<
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