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Exam MB-230 topic 4 question 23 discussion

Actual exam question from Microsoft's MB-230
Question #: 23
Topic #: 4
[All MB-230 Questions]

You are customizing an Omnichannel for Customer Service implementation.

You configure the handoff process to Omnichannel for Customer Service from Power Virtual Agents. However, customer conversations are not escalating to human agents.

You need to complete the configuration to resolve the issue.

Which two features should you configure? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

  • A. Smart Assist
  • B. session template for the bot
  • C. context variable
  • D. bot in an Omnichannel Queue
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Suggested Answer: CD 🗳️
by Kratinhos at July 12, 2023, 3:28 p.m.

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Nyanne
4 weeks, 1 day ago
Selected Answer: CD
Correct. https://learn.microsoft.com/en-us/microsoft-copilot-studio/advanced-hand-off#context-variables-available-upon-handoff
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Kratinhos
9 months, 2 weeks ago
Correct
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