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Exam MB-230 topic 2 question 24 discussion

Actual exam question from Microsoft's MB-230
Question #: 24
Topic #: 2
[All MB-230 Questions]

A company has a service level agreement (SLA) that they will get a call back from the call center within three business days.

The call center regular hours are Monday through Friday 8:00 a.m.-11:00 p.m. Eastern time.

The call center is closed on New Year's Day and the day after New Year's. New Year's Day is on a Thursday this year.

The company calls for support on the Tuesday before New Year's Day at 8:00 a.m.

You need to determine the call center's deadline for the SLA.

When will the call center miss their SLA?

  • A. The Monday after New Year's Day at 8:00 a.m. Eastern time
  • B. The Friday after New Year's Day at 8:00 a.m. Eastern time
  • C. The Tuesday after New Year's Day at 8:00 a.m. Eastern time
  • D. The Saturday after New Year's Day at 8:00 a.m. Eastern time
Show Suggested Answer Hide Answer
Suggested Answer: C 🗳️
by Kratinhos at July 11, 2023, 4:32 p.m.

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Kruthihegde
10 months, 2 weeks ago
Selected Answer: C
C is the right answer
upvoted 1 times
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srinivassane
1 year, 2 months ago
Selected Answer: A
Ticket raised: Tuesday before New Year. SLA three days. So as per SLA 3 Business Days are: 1. Tuesday (before New Year) 2. Wednesday (before New Year) -New Year (Thursday is holiday) -Day after New Year (Friday is holiday) by right the Satuday is the third business day as no mention of weekend closure. Even if Weekend is closure based on asssumption, then by right the third business day is Monday after New Year which is Answer A, right? Why is it mentioned as C?
upvoted 1 times
srinivassane
1 year, 2 months ago
Sorry it is mentioned as A) Monday 8M which is the third day of the SLA and it is not over as it is the beginning of the day. So by right answer C) is the right answer. My bad.
upvoted 1 times
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kks0805
1 year, 6 months ago
The question is asking when will MISS the SLA. Tuesday 8:00 - Tuesday 17:00 1BD Wednesday 8:00 - Wednesday 17:00 1BD Thursday paused timer Friday paused timer Monday 8:00 – Monday 17:00 1BD Tuesday 8:00 miss SLA So the answer is Tuesday.
upvoted 4 times
Nyanne
1 month ago
Great explanation. So answer is C: Tuesday
upvoted 1 times
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kks0805
1 year, 6 months ago
sorry, should be 8:00am - 11:00pm
upvoted 2 times
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Kratinhos
1 year, 9 months ago
Correct
upvoted 1 times
SanderDev
1 year, 7 months ago
Why not Monday (tuesday, wednesday and monday are 3days)?
upvoted 3 times
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