Exam MB-230 topic 7 question 12 discussion

Actual exam question from Microsoft's MB-230

Question #: 12
Topic #: 7

DRAG DROP
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You must create a custom web portal to support customer service processes. The portal must allow customers to chat with customer service if the customer initiates a chat conversation.

You need to embed the chat widget into the web portal.

Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

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Suggested Answer:

by Kratinhos at June 28, 2023, 6:51 p.m.

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Nyanne

4 weeks, 1 day ago

Reference articles provided are correct. However the options I would go for are: In Channels < Chat find the chat widget On the Basic details tab, copy widget snippet code Open Portal Managment In Context Snippet > Chat widget code, paste snippet code

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gabyoda

5 months, 2 weeks ago

Yes: https://learn.microsoft.com/en-us/training/modules/omnichannel-chat/5-widget

upvoted 2 times

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Kratinhos

10 months ago

Correct https://learn.microsoft.com/en-us/dynamics365/customer-service/embed-chat-widget-portal#embed-chat-widget-in-your-power-apps-portals

upvoted 3 times

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Exam MB-230 topic 7 question 12 discussion

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Nyanne

gabyoda

Kratinhos

SY0-701