Exam MB-230 topic 6 question 1 discussion

DRAG DROP -

You are implementing Omnichannel for Customer Service for a call center.

The call center’s requirements for the implementation are as follows:

• When a new chat conversation is started, the Customer Summary and New Case form tabs must be open.
• The Customer Summary tab must be the primary tab during the conversation.
• Agents must be able to close the New Case form tab.
• Agents must not be able to close the Customer Summary tab.

You need to configure the tabs.

Which configuration should you use for each tab? To answer, drag the appropriate types of account information to the correct SMS channel provider. Each type of account information may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

Suggested Answer: