Exam MB-230 topic 7 question 4 discussion

Actual exam question from Microsoft's MB-230

Question #: 4
Topic #: 7

A company uses Omnichannel for Customer Service.

The company wants to configure Power Virtual Agents within Omnichannel to have automatic answers when a customer starts a chat session.

You need to set up the prerequisites for the Power Virtual Agents.

Which three technologies should you set up? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

A. Work stream
B. Queues
C. Azure Application ID
D. Chat widget
E. Chatbot

Show Suggested Answer

Suggested Answer: CDE 🗳️

by Candy2002 at June 5, 2023, 1:59 a.m.

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seri7

4 months, 3 weeks ago

Selected Answer: ADE

You won't need a "Azure Application ID" unless you are using Azure Apps which is not stated in the question, You will need a workstream to handle chat activities and routing conversations to the PVA,

upvoted 2 times

Nyanne

4 weeks, 1 day ago

Actually it turns out you do need an Application ID when integrating to Omnichannel https://learn.microsoft.com/en-us/training/modules/omnichannel-power-virtual-agents/3-bot

upvoted 1 times

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b2fcd03

7 months, 2 weeks ago

A, C, E. https://learn.microsoft.com/en-us/training/modules/omnichannel-power-virtual-agents/2-azure-active-directory-application https://learn.microsoft.com/en-us/dynamics365/customer-service/administer/create-workstreams#add-a-bot-to-a-workstream

upvoted 4 times

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Candy2002

1 year, 10 months ago

Selected Answer: CDE

I think it is C,D & E as there is no sign of the question of transferring to human. If just chatbot itself, C, D & E is what we need

upvoted 3 times

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