Exam MB-230 topic 6 question 17 discussion

Actual exam question from Microsoft's MB-230

Question #: 17
Topic #: 6

A company uses Dynamics 365 Customer Service.

Customer Service workspaces must have custom navigation that meets the following requirements:

• An application must be opened as an anchor tab in the application tab panel.
• Three additional application tabs must be opened when a session begins.
• The default mode of the communication panel must be set to Docked.

You need to determine which tool and feature to use to meet all requirements.

Which two tools/features should you use? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A. session templates in Customer Service admin center
B. application tab templates in App Profile Manager
C. application tab templates in Customer Service admin center
D. session templates in App Profile Manager

Show Suggested Answer

Suggested Answer: AD 🗳️

by Candy2002 at June 5, 2023, 1:27 a.m.

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Nyanne

4 weeks, 1 day ago

Selected Answer: AD

Could be either A&C or A&D.. You need to create 1 new Session template with 1 anchor Application tab, and 3 additional Application tabs. A - clearly C - could be to setup the additional application tabs? however there are no details about any custom application tab requirements. Could possibly use out of the box application tab templates. D - Could be this as a final step to associate the new Session template with an Agent profile so it gets applied to users.

upvoted 1 times

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b2fcd03

7 months, 3 weeks ago

correct answers should be: A, C.

upvoted 4 times

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Candy2002

1 year, 10 months ago

Selected Answer: AD

Agree, it is A & D, it seems all the stuffs can be done purely by session templates https://learn.microsoft.com/en-us/dynamics365/app-profile-manager/session-templates Session templates are used to define the aforementioned session experience, such as: which application must be opened as an anchor tab in the application tab panel; what are the additional application tabs that must be opened when a session is started; what must be the default mode of the communication panel when a session is started.

upvoted 3 times

wwhung

1 year, 10 months ago

Agreed, the key words here are "session templates".