Exam MB-240 topic 1 question 83 discussion

Actual exam question from Microsoft's MB-240

Question #: 83
Topic #: 1

Your company is implementing a new CRM system. They have selected Microsoft Dynamics 365 Field Service because of its flexibility.

During the basic training sessions, you need to train the field service team on how work orders are created.

What are three out-of-the-box ways to create work orders? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A. from a purchase order
B. from the Dynamics 365 Field Service mobile app
C. from an asset
D. from a case record
E. from an agreement

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Suggested Answer: BDE 🗳️

by AliRizvi at June 4, 2023, 1:42 a.m.

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LnP

2 months ago

Selected Answer: BDE

B. from the Dynamics 365 Field Service mobile app Work orders can be created directly from the mobile app used by field service technicians to manage their work. D. from a case record Work orders can be automatically created from a case record, which is useful when service is needed in response to a customer issue or incident. E. from an agreement Work orders can be created from an agreement, which helps ensure that services are delivered according to the terms of the contract or service level agreement (SLA).

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AliRizvi

1 year, 4 months ago

Why can't it be from a Purchase Order ?

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mtoma

8 months, 1 week ago

Because in Dynamics you don't have a Purchase Order entity, you only have Order, hence if your entire infrastructure is based on Dynamics that will be part of an ERP and not directly in CRM. The given answer seems to be correct.

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Exam MB-240 topic 1 question 83 discussion

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LnP

AliRizvi

mtoma

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